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Mutual Trust Bank (MTB)•Banking & Financial Services•Dhaka, Bangladesh
Transforming Remote Banking & eKYC for MTB with BankVision & PrismID
How Mutual Trust Bank enabled zero-wait video banking and biometric onboarding for over 50,000 retail and diaspora customers.
3 mins
Account Reactivation Time
50,000+
Customers Onboarded
35%
Branch Foot Traffic Reduction
4.9/5.0
Customer Satisfaction (CSAT)
The Operational Challenge
Architectural Bottlenecks & Business Risk
MTB faced long physical branch queues for routine account reactivation and strict central bank compliance requirements for non-resident diaspora customer identity verification. Legacy video conferencing tools lacked banking-grade encryption, KYC audit trails, and core banking system (CBS) integration.
The Engineering Solution
Architecture, Microservices & Platform Design
C3 BIT deployed BankVision with PrismID identity verification. Customers start a secure video session from their browser without installing an app, complete a face and liveness check, and connect directly with Relationship Managers who have core banking context on screen.
"C3 Bit made managing our digital banking transformation effortless. Their expert team handled everything from biometric security to system upgrades with precision. They proactively solved issues before they became problems."
Kayes Jahangir
Digital Banking Leadership, Mutual Trust Bank
Technologies & Infrastructure Deployed
BankVisionPrismID eKYCWebRTCInsightFaceGoKubernetes
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